![]() ![]() The images lacked pop shadow detail was a bit muddy and some of the images were a bit soft (and the files are not soft). Upload bookwright to booksmart professional#And by there, I mean to a professional photographer standard, where you can take the book and use it as a portfolio piece. To be fair to Blurb, I am going to list the weak points and the strong points of their product. Maybe I’m just playing devil’s advocate here, but isn’t this the same blog that advocated “firing your clients” from time to time?Īfter much reading at the Blurb forum and elsewhere, I finally took the plunge and did a hard cover book with the highest quality paper Blurb has to offer. I imagine the wording of “print device” is probably an attempt to be more concise – after all, is a “printer” a company/facility or a device? It’s my understanding that Blurb subcontracts out the actual printing to various facilities with theĪnd sure, Blurb could have been more responsive and really should have kept their promises vis a vis the B3 service but as for not wanting to continue a relationship with a customer who is a self-described “particular guy”, I don’t necessarily blame them. You don’t go to McDonald’s and expect foie gras, but the fries sure are tasty. I’ve done a few Blurb books and their quality isn’t the same as a high-end, state-of-the-art offset press, but they’re much better quality than Lulu and way cheaper than Fastback or any other comparable POD printer I’ve seen. Sounds like Blurb didn’t handle this in the best way, but this is telling: “Now I am a particular guy and expect a higher level quality then most.” ![]() Banning someone from ever using your service again is headed the wrong direction. A photo book that’s printed right is only as good as the photography on the pages and if Blurb would like to use professional photographers as their marketing vehicle they need to step up to the plate and meet their expectations. It happens all the time where the marketing pushes your expectations beyond what the product can deliver but I think in this case it’s blurb that’s making the mistake by pushing very hard to be a print on demand book company for professional photographers and failing to meet the bare minimum of consistency and quality. I was thinking that I might say to him “too bad buddy” you got advertised to. Upload bookwright to booksmart full#You can read the full story ( here), but it looks like Jonathan did everything within his power to get a book that matched his expectations including paying for a higher quality product, contacting customer service and complaining and submitting frequent lengthy emails. ![]() So instead of helping me achieve that quality, Blurb “disabled” my account for me without my permission since Blurb could not achieve the quality Blurb advertises or actually support the B3 system I paid for.” Then “Blurb banned me when I pointed out to Blurb the books at the Photography Book Now party in the fall of 2008 are of a higher quality then I was able to receive when placing an actual order with Blurb. So apparently after he saw some extremely high quality books at the Photography Book Now party in the fall of 2008 Jonathan decided to give Blurb another shot even though he had tried their service previously and been disappointed with the results. They told me the majority of their employees work in customer service. ![]() I had an interesting conversation last week with the Modern Postcard dudes where they said that the business started because they couldn’t find any reliable printers for their high end photo heavy real estate brochures, so they built their own printing facility and suddenly discovered the immense challenge of gang printing photographs and working with photographers who have an eye for detail and color. Much of this can be chalked up to blurb trying to find the point where acceptable cost meets acceptable quality. Photographer Jonathan Saunders found out like most people (I know we’ve covered this ground before) that Blurb Books are completely hit-or-miss in the quality of the final product. ![]()
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